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Everything about ordering at ParfuMaria

Delivery

Information for Shipping and Delivery
To ensure safe transportation we ship exclusively in insured packages only with the Dutch Post ( Post Nl )
We ship worldwide. The shipping options abroad and the resulting costs can be selected and checked before placing your order in the shopping cart system. For shipping terms, please refer to the table shown below:


How can I order?

Ordering and Payment:
After ordering you will receive an email confirmation as soon as possible. This order confirmation includes the purchase price of your product (s) + contribution for shipping, this is also your invoice. In case you do not receive an order confirmation after ordering, than you can indicate this by sending an e-mail to info@parfumaria.com. ParfuMaria offers the following safe and reliable online payment methods:

• IDEAL (online payment via Postbank, Rabobank, ING Bank or ABN AMRO) or Creditcard with PayPal
• Transfer bank / giro: with this (offline) transfer, payment has to be met within 5 days after the order date, then the order will be shipped. All orders will be sent by us with TNT Parcel Post. Through dispatch by parcel post we limit the risk of loss, damage or theft during shipment of your order.

For shipping costs, regardless of the size of your order, ParfuMaria charges:
  • The Netherlands € 6.75, above 100 Euros free delivery.
  •  Outside the Netherlands (within the EU) € 15.00 and Free Shipping over 200 Euro in these countries
  • Within Europe but outside the EU 35 euro and Free Shipping over 500
  • Rest of the World 79,90 euro ex VAT for max 5 Kilo. We use DHL Express only. Fast and secure!
See the zones here

Outside The Netherlands we ship max 5 kilo in the same box. When you need more products please make a second order.


Delivery

We try to offer all products within approximately 1-5 working days after receipt of your order  to TNT Post. The transmission occurs according to the General Conditions for (Dedicated Postal) of TNT Post, which are mentioned on the Terms of TNT.

Claims

When products are not in a good condition you can claim only the same day when the order is delivered. 
Please check your box on the outside when it will be delivered because and do not accept it when it is damaged. Or open it in front of the courier. We cannot acdept claims when a box is accepted with damage by a customer. Claiming afterwards that something is damaged or missing will not be honoured by ParfuMaria. It is your own risk when you do not check your box in front of the courier. Once the box is opened and the courier is gone we cannot prove anything anymore.
When there is a damage please sent us pictures. When an order is arrived but damaged we need some time to solve the problem. 

We only send parcels with parcel post so that each packet can be identified. We cannot sent parcels to PO BOXES!

Important about VAT
When shipping to countries where VAT is not charged, the VAT is also omitted from the shipping costs and only the NET amount will be shown.

Customs
If a parcel is not allowed by customs or destroyed it will be your responsibility and we do not refund or resend such an order when it is destroyed by customs. A customer needs to know regulations from his own country. 

Returns
Products may, within 14 days after receipt, be returned if unopened and undamaged after you contact us within 14 days of receiving your order, exclusively by e-mail, in which e-mail you have informed us that you have one or more items from your order that will be returned.

Goods purchased with a discount can not be returned.

ParfuMaria reserves the right to refuse returned items or to credit only a portion of the amount already paid, if the received item is not returned in original condition. Where appropriate, ParfuMaria will always contact the customer.
ParfuMaria will receive packages that are returned unstamped,  but the postage will be deducted from the amount to be refunded.

Returns can be sent to:
ParfuMaria
Tinbergenlaan 5
3401MT IJsselstein, Utrecht
The Netherlands

The shipping costs for your return back and forth are your responsibility, unless an error is made by ParfuMaria. In case you meet these conditions, the purchase price and the shipping cost will be refunded to you within 14 days.